Welcome to Total Solutions (“we,” “our,” or “us”). This page outlines our Privacy Policy, Terms and Conditions, and Cookie Notice for users of our website and services.

 

By accessing or using our website, you agree to the policies described below.

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1. Privacy Policy

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Information We Collect

We may collect personal information that you voluntarily provide when you:
 

• Fill out a contact form

• Request a quote or service

• Contact us by phone or email

• Subscribe to updates or promotions
   

Information collected may include:
 

• Name

• Email address

• Phone number

• Property address

• Service request details

• Any additional information you choose to provide
   

We may also automatically collect technical information such as:
 

• IP address

• Browser type

• Device information

• Pages visited

• Access times and dates
  
   

How We Use Your Information
We use your information to:
 

• Respond to inquiries and service requests

• Provide quotes and schedule services

• Improve our website and customer experience

• Communicate regarding appointments or updates

• Maintain internal business records

• Comply with legal obligations
   

We do not sell your personal information.

 

Sharing of Information

We may share information with trusted third-party providers that help us operate our business, including:

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• Website hosting providers

• Email and communication platforms

• Scheduling or invoicing software

• Payment processors (if applicable)
   

These providers only receive the information necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights.

 

Data Security

We take reasonable technical and organizational measures to protect your information. However, no electronic transmission or storage system can be guaranteed completely secure.

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Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their content or privacy practices.

 

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion of your information

• Withdraw consent for certain communications
   

To make a request, contact us using the information below.
 

2. Terms and Conditions

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Acceptance of Terms

By using this website or our services, you agree to these Terms and Conditions and our Privacy Policy.

If you do not agree, please do not use our website.

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Services

Total Solutions provides property management, home improvement, and related services.

Requests submitted through the website are considered requests for information or estimates only and do not guarantee service availability.

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We reserve the right to refuse service where appropriate.

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Quotes and Payments

• Quotes are estimates unless otherwise stated in writing.

• Final pricing may vary depending on labor, materials, or project scope.

• Payment terms will be outlined in invoices or service agreements.

• Failure to make payment may result in delayed or canceled services.

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User Responsibilities

You agree to:

• Provide accurate information

• Use the website lawfully

• Not interfere with website security or operations

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Intellectual Property

All website content, including logos, text, graphics, and images, is owned by Total Solutions or used with permission.

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You may not reproduce or distribute website content without prior written consent.

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Limitation of Liability

To the maximum extent permitted by law, Total Solutions is not liable for:

• Indirect or consequential damages

• Website interruptions or inaccuracies

• Delays caused by third parties or events beyond our control
   

Our liability for any claim related to services shall not exceed the amount paid for the applicable service.

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Termination

We may suspend or terminate access to the website or services at any time for violations of these policies or for operational reasons.

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Governing Law

These policies are governed by the laws of Quebec and applicable Canadian federal laws.

Any disputes shall be resolved in the courts of Quebec.

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3. Cookie Notice

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What Are Cookies?

Cookies are small files stored on your device that help websites function properly and improve user experience.

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How We Use Cookies

We may use cookies to:

• Analyze website traffic

• Improve website functionality

• Remember user preferences

• Enhance website performance

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Managing Cookies

Most web browsers allow you to manage or disable cookies through browser settings.

Disabling cookies may affect certain website functions.

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4. Changes to These Policies

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We may update these policies from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of those changes.

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5. Contact Information

If you have questions regarding these policies, please contact us:

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Total Solutions
Wakefield & Chelsea, Quebec
Phone: 819-213-1706
Email: totalsolutionsbooking@gmail.com

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Accessibiliy

Total Solutions is committed to making our website accessible to all users, including people with disabilities. We strive to meet or exceed the standards outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and to provide an inclusive online experience for everyone.

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Accessibility Features

Our website aims to include, where possible:

• Text alternatives for non-text content (images, videos)

• Clear navigation and headings for ease of use

• High-contrast color options for readability

• Scalable text for users with low vision

• Keyboard accessibility for users unable to use a mouse

• Descriptive links and buttons
   

We continuously review and improve the website to enhance accessibility.

 

Limitations

While we strive to meet accessibility standards, some content or third-party features may not yet be fully accessible. These limitations may include:

• Certain embedded third-party content

• Uploaded PDFs or documents not fully optimized for screen readers

• Legacy website components
   

We are actively working to address these issues over time.

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Feedback & Assistance

We welcome feedback on accessibility issues. If you experience difficulties using our website or need assistance accessing content, please contact us. We will make every reasonable effort to provide information or services in an accessible format.

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Contact Information:
Total Solutions
Wakefield & Chelsea, Quebec
Phone: 819-213-1706
Email: totalsolutionsbooking@gmail.com

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Ongoing Efforts

Accessibility is an ongoing process. We continually train staff, review our content, and test our website to ensure accessibility improvements are implemented whenever possible.